Shipping policy


At LE DEPARTMENT, we take pride in offering curated vintage pieces. Below is everything you need to know about our shipping process:

Processing Time

  • Orders are processed within 2–3 business days (Monday to Friday, excluding holidays).

  • Once your order is processed, you’ll receive a confirmation email with tracking information.

Shipping Methods & Carriers

  • We ship using Canada Post, UPS, and Purolator, depending on your location and the shipping option selected at checkout.

Estimated Delivery Times

  • Within Canada:

    • Standard Shipping: 3–7 business days

    • Expedited Shipping: 1–3 business days (depending on region)

  • International:

    • Delivery times typically range from 7–21 business days, depending on the destination and customs clearance.

Local Pickup (Montreal)

We offer free local pickup at our studio in Old Montreal.
To select this option, choose “Pick Up” at checkout.
You’ll receive an email once your order is ready, along with instructions and available pickup time slots.

Customs & Duties

  • International customers are responsible for any customs fees, import duties, or local taxes incurred upon delivery. These are not included in the item price or shipping cost.

Tracking Your Order

  • You will receive a tracking number by email as soon as your package ships.

  • Please allow up to 24 hours for the tracking link to activate.

Shipping Restrictions

  • We do not ship to P.O. Boxes.

  • If your destination has specific delivery restrictions, feel free to contact us before placing your order.

Lost or Damaged Packages

  • If your order arrives damaged, or you believe it is lost in transit, please contact us at info@ledepartment.com within 7 days of the expected delivery date.

  • We’ll work with the shipping carrier to resolve the issue promptly.

Returns

  • All sales are final. However, if you believe your item was misrepresented or incorrect, please contact us within 7 days of receiving your order.

  • View our full Return Policy for more information.

Questions?